Support

n. After-sale handholding; something many software vendors promise but few deliver. To hackers, most support people are useless -- because by the time a hacker calls support he or she will usually know the relevant manuals better than the support people (sadly, this is *not* a joke or exaggeration). A hacker's idea of 'support' is a t^ete-'a-t^ete with the software's designer.